Last updated 6/28/25.
Countless consumers complained about their systems not producing for MONTHS and Sunnova NOT repairing.
My client finally stopped payments to Sunnova in May 2024. #
I asked Sunnova to pause payments as my client’s system produces at best 50% and while they did not address this issue in their response, it appears that they did pause payments as the amount due currently shows as $0.
5/4/24 UPDATE: Despite the “$0” due at Sunnova’s site, Sunnova recently attempted to charge my client’s account. Fortunately, she was advised by her credit union’s CSR that the payment and all future payments were blocked.
Unfortunately, they lied. Sunnova charged again. You couldn’t make this stuff up!
Today, 5/4/24, my client went to the branch to inquire but they refused to reverse the charges unless she signed a formal dispute form. So, she did. We’ll see what happens.
If Sunnova prevails in the dispute, the CU should reimburse — THEIR people screwed up! My client had to drive there, waste time, energy, and fuel, we wasted time talking about it — and NOBODY ever reimburses! We work like slaves, except they got free food and housing. We get NOTHING aside from free STRESS 🙁
5/16/24 Update: The credit union permanently credited the payment. Now we await the Sunnova collection calls. #
I notified Sunnova on 5/2/24 with yet another request for answers to our other questions that no further payments will be made:
NO further payments will be made until we are satisfied with Sunnova’s system repairs and compensation for my services.
Sunnova’s payments for under-production are much less than my client’s electricity costs to the power company, she’s been paying me, and Sunnova is likely to go out of business and might never repair the system. We’ve had so much WORK and STRESS, not getting answers to our questions.
Still no response from Sunnova.
Sunnova deserves NOTHING.
If Sunnova sues for non-payment, my client can submit her counterclaims, conduct discovery, and depose executives and employees. Expose their deplorable business practices for the world to see in court.
SAMPLE email to pause billing until the repairs have been completed and the system produces as promised. #
Email to customerservice@sunnova.com:
Subject: [reply to email regarding repairs with their incident # or include your system ID]
[Date]
Hello,
As the solar system is not producing as outlined in our contract, please pause the monthly payments.
When will the repairs be completed?
Thank you,
…
Keep it short and simple, no judge or lawyer wants to read your rants 🙂
It’s always good to end with a question, hopefully prompting a reply and establishing that they read the email.
6/28/25 Update: Sunnova did not pause payments and the system generated ZERO kWhs since 2/25 #
When Sunnova finally repaired the system in 2024, my client brought the account current.
However, it did not take long until we got only 50% production most of the time. So my client stopped payments again.
Sunnova sent the Notice of Default, their tech stated that the 2014 system should be replaced. When nobody scheduled the new install, Sunnova chat stated that they were waiting for materials ….
The online billing does not show the $600+ credit for underperformance for the previous year.
