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Read FIRST

  • Sunnova, BBB and DocuSign Racketeering and the likely fraudulent 5/19/14 Sunnova Energy Amendment with lower Guaranteed Production
  • BEFORE you sign a contract: calculate and research
  • Misrepresentations and lies and your options

Sunnova Ch. 11 BANKRUPTCY -- submit your claims!

  • 2025/6/29: My email to California AG regarding assistance with consumer claims and Sunnova audit
  • 2025/6/28 Bondoro Case Summary Sunnova Chapter 11
  • 2025/6/16 1st Sunnova / Kroll Notice of Ch. 11 emailed to customers
  • 2025/6/25 2nd Sunnova / Kroll notice of Ch. 11 emailed to customers
  • 2025/6/13 Sunnova Press Release re Financing and $16 million sale to Lennar Homes and more …
  • 2025/7/14 Scheduled Meeting of the Creditors
  • Sunnova’s Financial Restructuring Process FAQ
  • Sunnova filed for Ch. 11 Bankruptcy on 6/8/2025
  • Important Documents Filed with the Sunnova Bankruptcy Court
    • 2025/6/23 Sunnova Customer letter re. Ch. 11 and terminating contract
    • 2025/6/27 Doc. 287 Motion to Alter or Amend Orders re sale of “Eligible Systems Assets” and “New Homes Assets”
    • 2025/6/30 Doc. 313 Motion for Relief from Stay in Puerto Rico customer forgery case

Consumer claims explained and documented

  • Sunnova, BBB and DocuSign Racketeering and the likely fraudulent 5/19/14 Sunnova Energy Amendment with lower Guaranteed Production
  • Sunnova FAKE reviews on Trustpilot despite my Notice of the Sunnova Review Fraud
  • Sunnova Individual Claims
    • Sunnova FAKE reviews on Trustpilot despite my Notice of the Sunnova Review Fraud
    • Sunnova customers claiming they did NOT sign the contract
    • Contract Clause: Power Monitor – Sunnova to MONITOR and PROMPTLY remedy material issues
    • Sunnova charging huge amounts to remove the solar system temporarily for roof repairs
    • Solar Systems NOT repaired — request payment pause
  • Sunnova BAD Business Practices
    • SUNNOVA PROTECT OPCO LLC solar system warranty suspended as of 5/8/24
    • Sunnova fraudulent FAKE reviews documented

The Houston BBB

  • Sunnova, BBB and DocuSign Racketeering and the likely fraudulent 5/19/14 Sunnova Energy Amendment with lower Guaranteed Production
  • 2024/9/18 questions to the Houston BBB regarding its FALSE Sunnova Energy rating
  • 2024/6/12 Sunnova BBB Complaint: Failure to repair and using incorrect lower Guaranteed Production Schedule
  • 2024/5/24 Filing complaint with BBB about Sunnova
  • 2024/5/19 BBB Current Alert for Sunnova with C+ rating
  • 2024/4/24 BBB shows few new complaints
  • 2024/3/24: All BBB complaints about Sunnova — no new complaints since 1/2/24

DocuSign Digital Signature FRAUD

  • Sunnova, BBB and DocuSign Racketeering and the likely fraudulent 5/19/14 Sunnova Energy Amendment with lower Guaranteed Production
  • 2024/9/27 Docusign refused to examine the apparently photo-shopped Docusign digital signatures on Sunnova Energy’s Amendment

Regulatory Actions

  • Federal Trade Commission Announces Final Rule Banning Fake Reviews and Testimonials
  • 2024/8/8 Federal government announces new efforts to protect residential solar customers
  • Filing a bond claim against bankrupt solar businesses like Infinity Energy
  • Florida Attorney General investigating Sunnova and Suntuity

Legal

  • Excerpt from Sunnova PPA (Purchase)
  • 2014 California Sunnova contract — DocuSign envelope voided and unavailable
  • Mandatory Arbitration
    • 2022 TX Supreme Court re. mandatory arbitration Total Energies v. MP Gulf of Mexico, LLC
    • NCLC Unfair and Deceptive Acts and Practices Subscription
    • 2024/3/25 NCLC: 75 Ways to Challenge an Arbitration Requirement
    • 2021 Cal. Court of Appeal: Cabatit v. Sunnova Energy Corporation (arbitration clause unconscionable)
  • Legal Resources
    • FREE excellent resource: Surviving Debt by National Consumer Law Center
    • 2022 TX Supreme Court re. mandatory arbitration Total Energies v. MP Gulf of Mexico, LLC
    • 2024/5/23 Harris County court docs $1 per page
    • Filing a bond claim against bankrupt solar businesses like Infinity Energy
    • FREE: Google Scholar for legal research
    • PACER for FEDERAL Court 10 cents per page and up to $30 per quarter FREE
    • California online court access is EXPENSIVE!
    • 2024/4/24 PACER Monitor free trial then $49/month + 15 cents per page
    • 2024-4-24 Unicourt research $49 per month for personal use
  • Lawsuits involving Sunnova
    • 2021 Cal. Court of Appeal: Cabatit v. Sunnova Energy Corporation (arbitration clause unconscionable)
    • 2023/12/11 Birrueta v. Infinitey Energy, Sunnova … — Fresno, CA Superior Court
    • 2024/1/8 CA APPEAL: Hernandez v. Sunnova Energy Corp
    • 2021/6/7 Cal Federal Court — Jack McDuffie v. Sunnova Energy Corporation et al — Dismissed after Sunnova Motion to Compel Arbitration
    • Requires more research
      • 2023/12/11 Birrueta v. Infinitey Energy, Sunnova … — Fresno, CA Superior Court
      • 2024/1/8 CA APPEAL: Hernandez v. Sunnova Energy Corp
      • 2021 Cal. Court of Appeal: Cabatit v. Sunnova Energy Corporation (arbitration clause unconscionable)
    • Sunnova Debt Collection lawsuits
      • Defending yourself against Sunnova collection lawsuit – answer, counterclaims, motion to dismiss
      • 2024/3/6 Fresno CA Superior Court: Sunnova Energy Corporation, as Successor in Interest to Sunstreet Energy Group, LLC vs. Juan Mendoza
      • 2024/2/23 LA CA Superior Court: Sunnova Energy Corporation, as successor in interest to Sunstreet Energy Group, Llc vs Marc Vergara Cajigal, et al
    • Sunnova litigation in Harris County TX
      • 2024/5/23 Harris County court docs $1 per page
      • 2024/5/23 Harris County Sunnova docket listing
      • 2021 SUNNOVA ENERGY CORP. v. SPRUCE LENDING, INC., Tex: Court of Appeals, 14th Dist. 2021 re. mandatory arbitration
  • Unfair contracts
    • Excerpt from Sunnova PPA (Purchase)
    • Sunnova Contract: What happens at the end of the lease?
  • The CONTRACT
    • 2014 California Sunnova contract — DocuSign envelope voided and unavailable
    • Contract clause: Output Warranty
    • Contract Clause: Power Monitor – Sunnova to MONITOR and PROMPTLY remedy material issues

The $3 billion Energy Department loan guarantee

  • 2023/12/8 House Energy Committee press release demanding documents and communications from DOE
  • Regenitech LLC regenerative power plants

Sunnova licensing, bonds, executives, financials, etc.

  • SUNNOVA PROTECT OPCO LLC solar system warranty suspended as of 5/8/24
  • Sunnova Energy California licensing and bond info

Sunnova discussed on Social Media

  • 2024/7/23 My comments on Sunnova LinkedIn posts
  • 2023/12/6 Forbes (on Reddit): Why The Residential Solar Industry Is In Danger Of Imploding
  • Sunnova is running the Facebook Sunnova Complaints group?
  • Sunnova Solar Corporation Complaints group on FaceBook
  • Sunnova discussed on Reddit

Sunnova in the News

  • 4/14/25 Sunnova Energy shares trade around 25 cents and NYSE Listing Notice
  • 2024 CBS Texas Sunnova investigation
  • 2024/8/8 Federal government announces new efforts to protect residential solar customers
  • Renova Energy temporarily closing after Sunpower default
  • 2023/12/6 Forbes (on Reddit): Why The Residential Solar Industry Is In Danger Of Imploding
  • 3/26/24 Home Depot selects Sunnova as Exclusive Solar and Battery Provider — Match made in HELL
  • 2024/5/13: Sunnova Energy (NOVA) trending towards zero
  • 2024/2/23 CNBC: Sunnova CEO tries to reassure rattled investors after stock plunged 26% in worst day since March 2020
  • 2024/2/16 Hagens Berman Sunnova investor class action FAQ
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  • The Houston BBB
  • 2024/5/24 Filing complaint with BBB about Sunnova

2024/5/24 Filing complaint with BBB about Sunnova

5 min read

Updated 7/5/24

Filing the BBB complaint #

As we are about to file our BBB complaint, I decided to go through the BBB complaint form so we can all see what information is required.

https://www.bbb.org/file-a-complaint/0915-90035524

I entered random info for the REQUIRED fields to be able to move along so I could take the screenshots posted below.

You can SAVE and edit your complaint on page 3 so you can go look for more documentation to upload or edit your complaint summary and desired settlement.

IMPORTANT:

  • Demand COMPENSATION for your troubles.
  • RESPOND within 10 calendar days or the BBB will close your complaint as RESOLVED and subsequently IMPROVE Sunnova’s BBB rating.
  • If Sunnova refuses to pay you, doesn’t answer your questions, etc., respond that the complaint is NOT resolved to LOWER Sunnova’s BBB rating.

When you do not respond within 10 days because Sunnova finally repairs the system or addresses other issues, the BBB rating goes up.

It is Sunnova’s business model to IGNORE malfunctioning systems and customer questions until BBB or regulatory complaints are filed.

Do NOT allow Sunnova to continue to lie, deceive and defraud by not responding to the BBB or by marking the complaint as resolved.

Complaint guidelines #

Be sure to have a look at the BBB Guidelines at

https://www.bbb.org/process-of-complaints-and-reviews/complaints

Linked from the Houston BBB complaint page, but this page is from the BBB nationwide, not the Houston BBB:

When you file a complaint

Everything you submit will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business’s response when we receive it (or you will be notified that we received no response). Complaints are generally closed within 30 days.

Complaint Timeline #

Timeline

  1. Complaint is filed.
  2. BBB works to get the complaint processed within two business days.
  3. Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business.
  4. Consumer will be notified of the business response when the BBB receives it and will be asked to respond.
  5. If the business fails to respond, the consumer will be notified. Complaints are generally closed within approximately 30 calendar days from the date filed.

Our 2017 BBB complaint took probably half a year, scheduled mediation, rescheduled mediation as we were communicating with Sunnova, and finally settled in mediation.

No editing after submission and publication of your complaint #

Important Notice

  • Your complaint cannot be changed, edited, or deleted once it has been submitted.
  • An exact copy of your complaint will be sent to the business. [Our copy had all line breaks stripped out, making us look like ranting idiots and making it difficult to read and comprehend our complaint]
  • Once a complaint has been closed, the text of the complaint may be publicly posted on Better Business Bureau’s website. Please do not include any personally identifiable information. By submitting your complaint, you represent that it is a truthful account of your experience with the business. The BBB may edit your complaint to remove any personally identifiable information and/or inappropriate language, but ultimately it is your responsibility to remove this information.
  • BBB may include complaint/response text for all reportable complaints against a business unless the business receives a high volume of complaints. If this is the case, complaint/response text for a representative sample of complaints may be published, and BBB will disclose the percentage of complaints published.
  • Complaints will appear on BBB Business Profiles for three years from the date the complaint was filed with the BBB. [emphasis added]

It is troubling that the last published complaint is from January 2024 and I will be inquiring about that with the BBB.  It appears that they are trying to make it look as if there are no new complaints so that they can reinstate Sunnova and regulators stop investigating Sunnova.

Try to follow the BBB instructions #

My draft is way too long!

You can use Word or other document software to draft your complaint so you don’t go over 2000 characters.

Your SETTLEMENT options #

You can select an option such as “Repair”, submit it, and then you can select a 2nd option and maybe more.

Since we have multiple issues and there is no option for contract clarification, we spent so much time and my client has been very stressed, we are going to choose the “other” option and ask for an explanation of contract clauses, an explanation of the use of a Guaranteed Production Schedule with LOWER minimum annual production than the schedule attached to the contract, billing adjustment (credit for my client’s time and stress), repair, Sunnova compliance with contract terms such as monitoring and promptly repairing systems and reimbursement of my fee.

We plan on submitting our complaint over the weekend and will post the substance here.

Page 1 #

Page 2 #

Page 3 with option to SAVE and to continue later #

I tested the “SAVE and Continue Later” option and when I clicked on FILE COMPLAINT:

That worked well. I also received an email every time I saved with the direct link to the complaint.

HOWEVER:

The information you’ve provided on the form will be accessible for 24 days

So if you don’t get it done in a day, just SAVE it again and you should get another 24 hours.

I’m missing the last page, so busy.

Related Docs

  • 2024/6/12 Sunnova BBB Complaint: Failure to repair and using incorrect lower Guaranteed Production Schedule
  • 2024/9/18 questions to the Houston BBB regarding its FALSE Sunnova Energy rating
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Updated on September 27, 2024
2024/6/12 Sunnova BBB Complaint: Failure to repair and using incorrect lower Guaranteed Production Schedule2024/5/19 BBB Current Alert for Sunnova with C+ rating
Table of Contents
  • Filing the BBB complaint
  • Complaint guidelines
  • Complaint Timeline
  • No editing after submission and publication of your complaint
  • Try to follow the BBB instructions
  • Your SETTLEMENT options
  • Page 1
  • Page 2
  • Page 3 with option to SAVE and to continue later

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