Updated 12/5/25
12/5/25: The Golden Age for billionaires and oligarchs. #
The Sunnova Chapter 11 resulted in SunStrong demanding payment for my client’s defective solar system, and SunStrong’s Camille Lasitmado required my client to replace it at her own expense — while continuing to make monthly payments to SunStrong for the next 15 years.
From https://www.sunnova.com/:
Who Is SunStrong Management?
SunStrong Management is a full-service asset manager dedicated to the renewable-energy sector. Led by seasoned industry veterans, SunStrong specializes in the management of existing residential solar portfolios, including leases, loans, and power-purchase agreements.
SunStrong provides comprehensive services such as operations & maintenance, billing & collections, and investor engagement, ensuring a stable, customer-first approach for every household they serve.
My client, and likely thousands of defrauded Sunnova customers, have been subjected to SunStrong collection efforts for defective solar systems. I sent the link to this page to Kwikchex and the Guardian, in case they are interested in more info.
12/1/25 Kwikchex has been investigating Trustpilot’s “criminal review-laundering operations” for years! #
First, I found this 10/19/25 article in the Guardian corroborating my findings.
Next, I searched for Kwikchex and found that they have been investigating and documenting the Trustpilot review fraud for years!
WHY is this happening? Apparently, neither the US nor the UK regulators are taking any action. Why?
The 12/1/25 Kwikchex article:
https://kwikchex.com/2025/12/trustpilot-and-a-drug-dealer-you-can-trust/
Trustpilot and a Drug Dealer You Can Trust
… According to investigations conducted by KwikChex, Trustpilot is currently being exploited by networked criminal review-laundering operations that generate fake endorsement profiles at massive scale.
At the last count, KwikChex identified over 1,000 businesses receiving fraudulent positive reviews from interlinked accounts. Many of these so-called businesses are presented as:
“Investment opportunities”
Online “wealth recovery services”
Gambling sites
Cryptocurrency platforms
Medical product suppliers
Weight-loss drug merchants
Trustpilot has been formally warned about this network repeatedly.
In October, KwikChex supplied extensive evidence to journalists at The Guardian. The newspaper published an investigation, but Trustpilot responded by removing only a handful of profiles that were named — rather than investigating the thousands that the evidence clearly pointed to.
…
Updated 7/6/25: Do defrauded Sunnova customers have claims against fraudulent review sites? #
I believe so — if you relied on reviews at fake review sites like Trustpilot, the Houston BBB, and others as part of your research before signing the contract. Sunnova featured its fraudulent review site ratings on its website, obviously to entice potential customers to purchase its products and services.
Did you get conned?
Remember the appraisers prosecuted for overestimating home values after we had so many foreclosures in 2008?
Review sites rate corporations, and now Sunnova is in Chapter 11 bankruptcy. Many thousands of customers have had nothing but problems with their Sunnova solar systems.
Review sites are liable for knowingly assigning incorrect ratings.
Is it legal to deceive and defraud consumers?
Is it legal for review sites to charge scummy corporations like Sunnova for additional services to increase their ratings?
You may have a legal claim against review sites if you got suckered into an under-producing solar system lacking promised benefits, or if you have or had other issues with Sunnova products.
Last year, Facebook removed my Sunnova Fraud page, and I filed my claim to the Sunnova bankruptcy court. Sadly, my claim was not available on the docket for others to review.
My client’s claim is about her solar system and document forgery. My claim is about the “reputation defenders”, how unscrupulous corporations pay for better ratings and removal of negative facts about their operations from the web and social media. It’s not just Sunnova. I believe Sunnova’s racketeering partner, DocuSign, had my factual post about the Sunnova forged Lease Amendment removed from LinkedIn.
I updated with new screenshots documenting the ongoing Trustpilot review fraud below. Trustpilot never provided the results of its promised investigation or any answers to my questions and ignored me.
My 7/6/25 request for comments and a couple of questions for Trustpilot #
https://trustpilot-help.zendesk.com/hc/en-gb/requests/new?ticket_form_id=15946712462237
7/6/25
Hello,
I believe that Trustpilot is liable for the Sunnova Energy victims’ damages after relying on your FRAUDULENT rating, prominently featured at the Sunnova website.
Incredibly, Trustpilot CONTINUED to engage in this FRAUD even after my notification last year.
I’ll greatly appreciate your comments regarding my Trustpilot investigation:
[Link to this page]
I will submit this page to regulators, media and the Sunnova bankruptcy court in support of my racketeering allegations.
How much did Sunnova pay to Trustpilot since 1/24 and why did you not remove the many clearly fraudulent reviews even after I notified you of this review fraud?
Sincerely,
Christine Baker
8/22/24 Summary #
I contacted Trustpilot about the fake Sunnova reviews, but they did nothing.
Fortunately, we can document on the Trustpilot site that Sunnova has been manipulating reviews since 1/24, shortly after the House Energy Committee press release regarding its investigation of Sunnova because of countless complaints with regulators and with the Houston BBB regarding its unfair and deceptive business practices.
In 2024, the FTC banned fake reviews #
Since verified reviewers submitted the FAKE REVIEWS, it should be easy to determine whether the reviewers are Sunnova customers and, if so, why they submitted the reviews.
Illegal incentives?
The executives of the many fake review sites like Trustpilot and the companies participating in this fraud ought to be prosecuted and go to PRISON!
The review sites, the review brokers, the Houston BBB, and, of course, the Sunnova execs conspired to mislead and defraud consumers, engaging in racketeering.
The Trustpilot REVIEW FRAUD documentation #
https://www.trustpilot.com/review/sunnova.com/transparency
How does this FRAUD work?
- Trustpilot verifies FAKE reviewers, review brokers sell fake reviews at sites like Trustpilot, and hire them for fraudsters like Sunnova?
I know someone who got paid 50 cents per fake Amazon review. She did ok!
How much did Sunnova pay?
Corporations pay Trustpilot to allow them to “invite” customers to review. Every time I did a support chat with one of my software vendors, and I rated the chat as good, I got a link to submit my rating to TrustPilot. This is how easy it is to improve your rating! Just pay Trustpilot for this addon service.
Nothing is what it appears to be.
93% of 5-star Reviews at Trustpilot are from Verified Reviewers #
Verified Reviews:
- 93% 5-star
- 1% 1-star
Organic Reviews:
- 40% 5-star
- 53% 1-star
Amazing! So many positive reviews since January 2024 #
- The number of negative reviews stays about the same.
- Positive reviews increase from about 10/month to about 70/month, starting around mid-January 2024.
Sunnova PAYS for extra Trustpilot features—such as allowing FAKE reviews?
WHY are our regulators not prosecuting these FRAUDSTERS?
Incredibly, Trustpilot falsely claims that it removes fake reviews. They forgot to mention that you can pay them to get more 5-star reviews. In fact, Trustpilot designed its system to improve ratings through the review process for paying corporations. No doubt a very profitable scam!
How does Trump’s FTC feel about this review fraud?
7/6/25 Trustpilot Sunnova Rating update #
From the Sunnova.com ABOUT page on 7/6/25:
Since March 2025 only 1-star reviews are listed at Trustpilot
Incredibly, Sunnova still has a 4.5-star rating!
No mention of the bankruptcy 🙁
To help Sunnova attract more customers, Trustpilot cleverly hides the recent 1-star reviews and features the old 5-star reviews!
Trustpilot excels at falsifying ratings for corrupt, criminally operating bankrupt corporations like Sunnova.
However, we also have to give credit to the not-so-bright customers like Nick Darchik who wrote:
… At the current rate of solar production it appears that six months of electric usage will not be covered with 100% solar. …
Exactly WHY did Nick give Sunnova 4 stars? He enjoys being defrauded?
It’s enough to make you cry!
For reference, the 7/6/25 screenshot for the entire Sunnova page at Trustpilot (click for larger image):
7/6/25 Trustpilot manipulated Sunnova rating (click for larger image)
