7/21/26
My final attempt to get SunStrong and whoever owns this defective solar system to pay my client, my fees, to remove the defective panels, and to repair the tile roof.
I spent over 25 hours trying to figure out their multiple rambling emails, the attached incorrect billing statements, their bizarre production spreadsheet, and my response. I posted all emails and documents below, ready for Judge Perez (Sunnova bankruptcy) and California attorneys.
I believe that we have California and federal fraud, billing, collection, unfair and deceptive practices, etc., claims that are not subject to arbitration, even if the arbitration clause in the Lease still applies. Even if we had to arbitrate, discovery would blow this systemic fraud wide open.
PRISON for the criminals who designed this racketeering scheme!!!
A screenshot of the BIZARRE SunStrong production spreadsheet is on my new Substack:
https://sunstrongsunnovafraud.substack.com/p/help-i-cannot-figure-out-the-sunstrong?
I can’t figure it out!
SunStrong continued Sunnova’s strategy of either ignoring us or overwhelming us with incomprehensible emails and documents. Incredibly, the last SunStrong email was sent “[o]n behalf of Sunnova Energy Corporation (“Sunnova”) …”
I am so incredibly confused now. Just recently, I researched who purchased the Sunnova assets, including the solar financing contracts and leases, through the Ch. 11 bankruptcy. I didn’t realize that apparently not all accounts were sold.
What is going on? Who owns my client’s account?
I always felt we should have received notice of the sale with the new owner’s information, and I am requesting a copy of the notice.
Did anyone else get notice of the Solaris Assets, LLC purchase of their account?
Or notice of SunStrong Management servicing the account for Sunnova?
From my recent research:
Who to sue?
Solaris Assets, LLC owns the Sunnova contracts and should be sued!
https://substack.com/@sunstrongsunnovafraud/note/c-275754209
According to countless financial publications:
… Solaris Assets, LLC—formed by the Ad Hoc Group of DIP financing lenders and affiliates controlled by GoodFinch Management—acquired substantially all of Sunnova’s assets for approximately $118 million. The transaction included a credit bid of the DIP financing, $25 million in cash consideration, and payment of certain cure costs. Solaris retained SunStrong Management, LLC to operate the acquired portfolio.
So why is SunStrong now writing on behalf of Sunnova?
Additionally, SunStrong confirmed:
- its refusal to replace the broken panels as Sunnova had promised
- its inability to provide accurate accounting
- its demand for payments for the defective solar system
I still don’t know how the Lease production guarantee is calculated, after years of asking for a sample calculation.
SunStrong, on behalf of Sunnova, has the nerve to demand the LEASE PAYMENTS.
Enough is enough, and it is time to present this shitshow to Judge Perez when we receive SunStrong’s response to my Information and Document request. Hopefully we’ll also be able to retain an attorney.
7/21/26 Information and Document Request to SunStrong #
7/21/26
Hello Jhanelle M.,
Attached below are the two SunStrong emails dated 7/6/26 and the 10/24/24 LA County Sheriff’s Incident report regarding the Sunnova Amendment forgery. Please note that Sunnova failed to explain why it used a lower Guaranteed Production Schedule in response to our BBB complaint.
Sunnova failed to present this Amendment to the Houston BBB as it apparently realized that my client’s signature was forged:
https://sunnova-solar-fraud.org/kb/bbb/2024-6-12-sunnova-bbb-complaint-failure-to-repair-and-using-incorrect-lower-guaranteed-production-schedule/
It is obvious that your intent is to confuse us with your bizarre and incoherent emails. We were unable to respond to the 7/6/26 emails sent from noreply@salesforce.com.
Your 7/13/26 rambling email raises many more issues, and we expect complete responses:
1) Why are you responding on behalf of “SUNNOVA”?
Is this account still owned by Sunnova?
Who do we sue?
You wrote:
“On behalf of Sunnova Energy Corporation (“Sunnova”), please allow this letter to serve as Sunnova’s formal response regarding the concerns raised …”
Please provide a copy of the notice that either informs us that SunStrong manages this account for Sunnova or identifies the new owner.
If the account was sold, please provide the sales agreement and the sales price.
2) Please provide complete accounting (not billing), including all credits and events referenced in your email, with the dates and the calculations for all credits issued.
3) Please provide the Lease and all Amendments to the Lease.
4) Which clause(s) in the Lease obligate my client to maintain and repair the system?
You wrote:
“Sunnova’s internal review further approved servicing of the panels and the system-related RNR request. However, while the request for such work has been approved from an operational standpoint, the cost of responsibility for the RNR remains with Ms. [client].
In other words, Sunnova is willing to proceed with the approved servicing and related RNR coordination, but the expense for that work is the customer’s responsibility.”
5) Please provide sample calculations for the production guarantee B. (iv) Output Warranty.
Numerous times I requested the sample calculations, including in our 6/12/24 BBB complaint:
“2) How does Sunnova calculate compensation under its B. (iv) Output Warranty? [Exh. 1, 2]
“The System’s electrical output during the first ten (10) years of the Lease Term shall not decrease by more than fifteen percent (15%). This output warranty is in addition to the Energy Production Guarantee in Section 2(c)(i) of this Exhibit 2 and you will be provided a refund check for underproduction as set forth in Section 2(c)(i).”
We have been awaiting the response for over two years!
6) Please provide the 7/1/26 correspondence and the referenced complaint.
You wrote:
“… We acknowledge receipt of your correspondence dated July 1, 2026, regarding the complaint submitted …”
7) The 7/17/25 Sunnova “Billing History” clearly states: “Refund (Not incl in Balance) $43,130.00″
You wrote:
“The $43,130.00 figure in the billing history reflects a misreading caused by the previously sent billing history being provided in portrait format rather than landscape format, not a refund issued or owed.”
I am not misreading anything:
8) Please provide all information reported to credit bureaus and other 3rd parties regarding this account.
9) Was a lien or any other document recorded against the property or my client?
If so, please provide the document(s).
10) Please provide all information reviewed for your response.
Your wrote:
“By way of background, Sunnova has reviewed [client’s] account, billing history, and related internal case activity, including Case No. 00882468 and Case No. 00868787. Based on that review, Sunnova responds as follows.”
11) As previously requested, please finally explain why I was not able to set up an account as described on Substack:
https://substack.com/@sunstrongsunnovafraud/note/c-275168486?
12) Where can we obtain the production history in a human-readable format?
I do not understand the production spreadsheet provided with your 7/6/26 email.
We need to review the production by day, month, and year.
A screenshot of proper formatting is posted on my Substack:
https://sunstrongsunnovafraud.substack.com/p/help-i-cannot-figure-out-the-sunstrong?
13) Why were the two 7/6/26 emails, attached below, sent from noreply@salesforce.com?
It is not possible to reply!
14) Does the arbitration clause in the Lease still apply?
I read on social media that SunStrong had been removed from the AAA Consumer Arbitration Registry.
How can we proceed with legal action?
Please provide a new ORGANIZED and coherent response.
See how I numbered the issues? Just like that, please. Point by point.
Please Bates-number the requested documents.
Thank you!
Christine Baker
c: [client]
Published at: [this URL]
Attached: 10/24/24 LA County Sheriff’s Incident Report (Forgery)
7/13/26 SunStrong email from Jhanelle M., Escalations, cxcomplaints@sunstrongmanagement.com #
This is not a “normal” email, but some template including the SunStrong logo and difficult to copy.
From: Escalations <cxcomplaints@sunstrongmanagement.com>
X-Sender: postmaster@salesforce.com
To: “christine@trado.info” <christine@trado.info>
Subject: Re: [Client] Lease Agreement | System ID: 0044QG | Property Address: [address] [ thread::lBEPiC1zCtCDx8Re9i0t3Hg:: ]
Created: Monday, July 13, 2026, 5:06:21 PM (Tue, 14 Jul 2026 00:06:21 +0000 (GMT))
Attn: Christine Baker
Re: [client] | Lease Agreement | System ID: 0044QG | Property Address: [address]
Dear Christine,
We acknowledge receipt of your correspondence dated July 1, 2026, regarding the complaint submitted by Ms. [client] concerning the residential solar system installed at [address]
On behalf of Sunnova Energy Corporation (“Sunnova”), please allow this letter to serve as Sunnova’s formal response regarding the concerns raised by or on behalf of Ms. [client], including allegations concerning an asserted refund in the amount of $43,130.00, system performance concerns, billing disputes, contract-related issues, and credit reporting concerns.
By way of background, Sunnova has reviewed [client]’s account, billing history, and related internal case activity, including Case No. 00882468 and Case No. 00868787. Based on that review, Sunnova responds as follows.
Sunnova has carefully reviewed its records concerning the allegation that Ms. [client] was promised or is owed with a refund of $43,130.00. At this time, Sunnova has found no record that Sunnova approved, promised, or otherwise agreed to issue a refund to Ms. [client] in that amount.
Sunnova’s records do reflect that Ms. [client] requested compensation, including a demand of approximately $20,000.00 for alleged expenses and stress related to possible system issues. However, Sunnova has not identified any internal approval, reimbursement authorization, settlement agreement, or other documentation supporting a refund or reimbursement in the amount of $43,130.00.
Moreover, Sunnova would not issue reimbursement of that magnitude absent appropriate supporting documentation and/or a legal resolution or settlement requiring such payment.
Sunnova also reviewed the billing history document that appears to have given rise to the refund allegation. Upon review, Sunnova found that the billing history previously sent was provided in the incorrect format, namely portrait version instead of landscape version. Because the document was not shown in its proper landscape format, the columns appeared shifted or misaligned, which may have created the mistaken impression that the $43,130.00 figure was associated with the line item labeled “Refund (Not incl in Balance)” when, in fact, it was not.
The $43,130.00 figure is not a refund issued to Ms. [client]. Rather, that figure reflects the total amount of invoices billed to the customer over time, not a refund transaction. The “Refund (Not incl in Balance)” section is used for actual refund activity, such as where Sunnova has refunded a duplicate payment or corrected an invoice-related issue. Sunnova’s review found no record that a refund of $43,130.00 was processed or issued to Ms. [client]. Attached for reference is the correct billing history format in landscape version.
Accordingly, Sunnova denies that it is holding or withholding a refund to Ms. [client] in the amount of $43,130.00.
Sunnova has also reviewed the allegations concerning a purported forged amendment or contract-related fraud. At this time, Sunnova has not been provided with sufficient supporting documentation substantiating that allegation. To the extent Ms. [client] or her representative contends that any amendment was forged or otherwise unauthorized; Sunnova requests that any supporting documentation be provided so that the matter may be further reviewed.
Notwithstanding the foregoing, Sunnova’s review did identify that the system experienced an issue beginning on or about February 24, 2025. In response, Case No. 00868787 was created to evaluate the account and determine whether a credit was appropriate.
As a result of that review, Sunnova approved a credit in the amount of $2,027.66, to be applied to Ms. [client]’s account.
This approved credit is the amount Sunnova has determined is supported based on its review of the system issue and associated account activity presently available in its records.
With respect to the account status, Sunnova’s records reflect that the account currently has an outstanding balance of $3,968.28. As noted above, Sunnova approved a credit in the amount of $2,027.66, which will be applied to the account and deducted from the outstanding balance. After application of that credit, the remaining balance will be $1,940.62, subject to any additional account activity.
Sunnova has reviewed the account reporting concerns raised in the complaint. To the extent Ms. [client] disputes any credit reporting information, Sunnova will review any specific dispute submitted and take appropriate action if any inaccuracy is identified.
Sunnova also notes Ms. [client]’s stated preference for written communications and will note that preference in its records, to the extent operationally feasible, except as may be required for account servicing or other necessary account communications.
Sunnova’s internal review further approved servicing of the panels and the system-related RNR request. However, while the request for such work has been approved from an operational standpoint, the cost of responsibility for the RNR remains with Ms. [client].
In other words, Sunnova is willing to proceed with the approved servicing and related RNR coordination, but the expense for that work is the customer’s responsibility.
In summary, Sunnova has found no evidence that it promised or approved a $43,130.00 refund. The $43,130.00 figure in the billing history reflects a misreading caused by the previously sent billing history being provided in portrait format rather than landscape format, not a refund issued or owed. Sunnova has not been provided with sufficient documentation substantiating the allegation of a forged amendment or contract-related fraud, and requests any such supporting documentation for further review. Sunnova identified a system issue beginning on or about February 24, 2025, opened Case No. 00868787 to review the issue, and approved a credit of $2,027.66 to the account. The account currently reflects an outstanding balance of $3,968.28, which will be reduced by the approved credit. Sunnova has also approved panel/system servicing and the related RNR, but at Ms. [client]’s expense. Sunnova will also review any specific credit reporting dispute submitted and take appropriate action if any inaccuracy is identified.
Sunnova remains willing to continue working through the appropriate channels to address supported account issues consistent with its records, applicable agreement terms, and approved internal resolutions.
Thank you for your time and attention to this matter. Please note that everything stated herein is made without prejudice and is not intended, and shall not be construed, as an admission that Sunnova violated any law, breached any contract, or committed any wrongdoing.
If you or Ms. [client] have additional questions or wish to provide further documentation for review, please feel free to reach out.
Respectfully,
Jhanelle M.
SunStrong Management LLC
Attached billing histories:
2026-7-8 SunStrong Billing History_Redacted
2026-7-8 Wrong format (1)_Redacted
7/6/26 SunStrong email from Katherine B. noreply@salesforce.com #
Notably, Katherine wrote that she attached the “system performance report covering the period from July 23, 2014, through today.” However, it starts in 2017 and is not human readable. See
https://sunstrongsunnovafraud.substack.com/p/help-i-cannot-figure-out-the-sunstrong?
From: noreply@salesforce.com [mailto:noreply@salesforce.com] On Behalf Of Support Email
Sent: July 6, 2026 2:18 PM
To: [client]
Subject: System Performance History
Hi [client]
Thank you for contacting us and for taking the time to share your concerns. We understand that managing several issues at once can be stressful, and we sincerely empathize with the challenges you are experiencing. We appreciate your patience as the appropriate teams work to address each of your concerns.
We would like to provide you with an update regarding your requests:
- We have confirmed that you have an open case with our Collections Department regarding your refund request. That team is currently handling your case and will continue to assist you throughout the refund process.
- Regarding your contract dispute, our Billing Department is the appropriate team to review and address those concerns. They will be able to provide you with further assistance and answer any questions related to your contract.
- For your roof repair concern, we recommend contacting your Field Service Partner directly, as they are responsible for coordinating and managing roof repair requests.
Additionally, we have attached your system performance report covering the period from July 23, 2014, through today for your reference.
We understand how frustrating it can be to deal with multiple concerns at the same time, and we truly appreciate your patience and understanding. Please know that we are committed to ensuring your concerns are directed to the appropriate teams so they can be resolved as efficiently as possible.
If you have any further questions or need additional assistance, please don’t hesitate to contact us.
Note: Please click the link below for the request of system performance from July 23 , 2014 until today
[https://urldefense.proofpoint.com/v2/url?…]
Kind regards,
Katherine B.
7/6/26 SunStrong email from Evelyn C. noreply@salesforce.com #
From: noreply@salesforce.com [mailto:noreply@salesforce.com] On Behalf Of Support Email
Sent: July 6, 2026 8:53 AM
To: [client]
Subject: Contract Dispute – 0044QG [ thread::lBEPiC1zCtCDx8Re9i0t3Hg:: ]
Hi [client]
My name is Evelyn with SunStrong Management, and thank you for contacting us. I appreciate the opportunity to assist you today.
I understand that you have concerns regarding a refund and the performance of your solar system.
To ensure your concerns are properly reviewed, we have opened separate cases with the appropriate teams:
- A case has been opened with our Billing Team to investigate and confirm whether the refund you referenced was issued.
- A case has also been opened with our Service Team to review your system’s performance data, investigate the performance concerns you reported, and address any current performance-related issues affecting the system.
To support our review of your fraud concern, we kindly ask that you provide responses to the questions below, along with any supporting documentation you believe may be relevant.
1. Requested Resolution
Please describe the resolution you are seeking. There is no specific format required—feel free to provide as much or as little detail as you believe is necessary.
2. Events Related to Your Concern
Please describe, in your own words, the events or circumstances you would like SunStrong Management to review.
3. Supporting Documentation
Please provide copies of any documents that support your concerns. The more information you provide, the more thoroughly we can review your request. Please do not send original documents, and note that additional information may be requested if needed.
If applicable, please include any of the following:
☐ Identification documents (driver’s license, passport, state ID, military ID)
☐ Bank statements or payment records
☐ Correspondence (emails, text messages, letters, voicemails, social media messages)
☐ Marketing or sales materials (brochures, advertisements, presentations, business cards)
☐ Property records (lease, deed, mortgage, HOA documents, tax records)
☐ Records showing your whereabouts around the time of any relevant events (work schedules, travel records, calendars, etc.)
☐ Documents demonstrating your relationship to any person involved in the transaction (POA, guardianship, family relationship, etc.)
☐ Police reports or government reports related to fraud or identity theft (if applicable)
☐ Any other documents you believe are relevant
Once we receive your response and supporting documentation, both teams will continue their review and investigation.
We appreciate your patience and cooperation. If you have any questions or need assistance submitting the requested information, please let us know.
Best regards,
Evelyn C.
SunStrong Management
